At Nayara Jewels, we take pride in the quality and craftsmanship of our fine silver jewelry. If for any reason you are not fully satisfied with your purchase, please review our return and exchange policy below.
1. Eligibility for Returns
Returns or exchanges are accepted only if:
- The request is made within 7 days of receiving the order
- The product is unused, unworn, and undamaged
- The item is returned in its original packaging, including tags and certificates (if any)
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or made-to-order jewelry
- Products damaged due to improper use, wear, or negligence
- Items returned without original packaging or accessories
3. How to Initiate a Return
To initiate a return or exchange, please contact our customer support team with your order number and reason for return. Our team will guide you through the process.
4. Return Shipping
- Customers are responsible for return shipping charges unless the product is defective or incorrect
- We recommend using a reliable and trackable courier service
- Nayara Jewels is not responsible for lost or damaged return shipments
5. Refund Process
- Once the returned item is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed to the original payment method within 7–10 business days
- Shipping charges are non-refundable
6. Exchange Policy
- Exchanges are subject to product availability
- If the exchanged product differs in value, the price difference must be settled accordingly
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear images. We will arrange a replacement or refund after verification.
8. Final Sale Items
Products marked as “Final Sale” are not eligible for return or exchange.